Returns and Refunds
**Refund Policy for the website www.maisoncosimo.com, effective as of 12/04/2022**
**ARTICLE 1. PARTIES**
This refund policy applies between **Maison Cosimo**, the trade name of a legal entity owned by Mr. OUTTRABADY, with its registered office at 61 rue Condorcet, Dijon 21000, registered in the Dijon Trade and Companies Register under number 894 399 435.
**ARTICLE 2. DEFINITIONS**
"Client": any person, physical or legal, private or public law, registered on the Site.
"Site Contents": elements of any nature published on the Site, protected or not by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases, or software.
"The Publisher": **maisoncosimo**, a sole proprietorship in its capacity as publisher of the Site.
"Internet User": any person, physical or legal, private or public law, connecting to the Site.
"Product": goods of any nature sold on the Site by the Publisher to Clients.
"Site": website accessible at the URL www.maisoncosimo.com, as well as sub-sites, mirror sites, portals, and URL variations related to it.
**ARTICLE 3. SCOPE OF APPLICATION**
The Site is freely accessible to all Internet Users. Browsing the Site implies acceptance by all Internet Users of these general conditions. Simply connecting to the Site, by any means whatsoever, including via a robot or a browser, will entail full and complete acceptance of these general conditions. When registering on the Site, this acceptance will be confirmed by ticking the corresponding box.
The Internet User thereby acknowledges having fully understood and accepts them without restriction.
Ticking the aforementioned box will be deemed to have the same value as a handwritten signature from the Internet User. The Internet User recognizes the proof of the Publisher's automatic registration systems and, unless they can provide evidence to the contrary, renounces to dispute them in case of litigation.
These general conditions are applicable to the relationships between the parties to the exclusion of all other conditions, and specifically those of the Internet User.
Acceptance of these general conditions presupposes that Internet Users have the necessary legal capacity for this, or if not, that they have the authorization of a guardian or curator if they are incapable, of their legal representative if they are minors, or they hold a mandate if they act on behalf of a legal entity.
**ARTICLE 4. PURPOSE OF THE SITE**
The purpose of the Site is the sale of Products to Clients.
**ARTICLE 5. RIGHT OF WITHDRAWAL**
The Client has a period of 14 days from the receipt of the Product to exercise their right of withdrawal without having to provide reasons or to pay penalties, except for return costs, which are the Client's responsibility. To exercise this right, the Client must notify Maison Cosimo of their intention to withdraw by any means demonstrating a clear will to withdraw.
**ARTICLE 6. RETURN CONDITIONS**
For the return to be accepted, the Product must be returned in its original condition, complete (packaging, accessories, instructions) and accompanied by a copy of the purchase invoice for optimized management. The return costs are entirely at the Client's expense. Maison Cosimo does not accept shipments sent cash on delivery; any shipment sent cash on delivery will be refused.
**ARTICLE 7. REFUND PROCESSING**
Once the return of the Product is received and verified, the refund will be made as soon as possible and at the latest within 14 days following the notification of the withdrawal. The refund will include the cost of the Product, but not the initial shipping costs or the return costs.
**ARTICLE 8. EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL**
In accordance with legislation, the right of withdrawal cannot be exercised for orders of customized products, perishable goods, sealed hygiene products opened after delivery, or other products specifically excluded by regulation.
**ARTICLE 9. DAMAGED OR DEFECTIVE PRODUCTS**
In the event that the received Product is damaged or does not correspond to the order, the Client must immediately contact Maison Cosimo. In such situations, Maison Cosimo will cover the return costs and will proceed either with a refund of the Product or its replacement, according to the Client's preference.
**ARTICLE 10. MODIFICATION OF THE REFUND POLICY**
Maison Cosimo reserves the right to modify this refund policy at any time. The changes will take effect immediately after their publication on the Site.
**CONTACT**
If you have any questions regarding this refund policy, please contact us at [contact@maisoncosimo.com](mailto:contact@maisoncosimo.com).